Terms & conditions Privacy policy Additional information for school orders Additional information for nursery orders Additional information for Cam@Home orders Cookies Cancellation form Delivery and returns policy End User License Agreement (EULA)


1. Introduction

1.1. Our website uses cookies.

1.2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. About cookies

2.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

2.2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

2.3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2.4. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

3. Our cookies

3.1. We use both session and persistent cookies on our website.

3.2. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a) Our website uses a CMS which anonymously tracks the user's movement around the site to allow us to improve the overall experience. The cookie used by our CMS has the name: 'CraftSessionId'

(b) To improve the performance of our website, we use cookies to check whether scripts have already been cached by your browser. These cookies are called: 'fullCss' and 'fullJs'.

4. Analytics cookies

4.1. We use Google Analytics to analyse the use of our website.

4.2. Our analytics service provider generates statistical and other information about website use by means of cookies.

4.3. The analytics cookies used by our website have the following names: '_utma', '_utmb', '_utmc' and '_utmz'. 4.4. The information generated relating to our website is used to create reports about the use of our website.

4.5. Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/.

5. Third party cookies

5.1. Our website also uses third party cookies.

5.2. Details of third party cookies used by our website are set out below:

(a) FoxyCart, the payment system used by our shop stores information about your shopping basket as a cookie. This cookie is called: 'fcsid'.

6. Blocking cookies

6.1. Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

6.2. Blocking all cookies will have a negative impact upon the usability of many websites.

6.3. If you block cookies, you will not be able to use all the features on our website.

7. Deleting cookies

7.1. You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

7.2. Deleting cookies will have a negative impact on the usability of many websites.

8. Our details

8.1. This website is owned and operated by Headstart Languages Ltd.

8.2. We are registered in England and Wales under registration number 06787408, and our registered office is at at Dunraven, Clifford Road, Wetherby, Leeds, LS23 6DB.

8.3. Our principal place of business is at Boston House, 214 High Street, Boston Spa, UK LS23 6AD.

8.4. You can contact us by writing to the business address given above, by using our website contact form, by email to enquiries@headstartlanguages.co.uk or by telephone on 01937 848894.